At Otaku Figure, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make your shopping experience worry-free.
10-Day Return Policy
- Product exchange period: 10 days from the date the customer receives the items.
- Please inspect your package immediately upon receipt. All claims must be filed within 7 days of receipt. If an issue/problem has occurred because of a mistake on our end, we will take care of it immediately.
- If the above time is exceeded, we will not accept exchange / return products for any reason.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [insert email address] to inform us about your return.
- Pack your item securely in the original packaging, if possible.
- Ship your item to the address provided by our customer support team.
Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
- If you would like to exchange your item for a different size or design, please contact our customer support team at [insert email address] to arrange the exchange. We will provide you with further instructions.
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
If you have a question or suggestion, please contact us and we will respond within 24 hours, Monday to Friday, between 9 a.m. and 5 p.m.